I have an update I figured out how to address my issue and thought I would let everyone know.
The code in the scrips that was updating the CF was in the Commit sub of the custom action. I move the code from that sub to the Prepare sub. I am not sure this is best practice for Request Tracker but all is working now. Thanks for the input. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com<mailto:cstep...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Tuesday, March 25, 2014 2:12 PM To: RT Users (rt-users@lists.bestpractical.com) Subject: Re: [rt-users] Running scrips Is there a way to force a scrip to commit immediately? Or have the last scrip prepare after the commit has happened on all the other scrips? When I watch the log I see commits happening after all scrips have been prepared. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com<mailto:cstep...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Tuesday, March 25, 2014 1:35 PM To: RT Users (rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>) Subject: [rt-users] Running scrips Need help figuring out how scrips fire. I have the following scrips most scrips are custom actions and all work using the rt-crontool. The issue I am have is the last scrip depends on the previous scrip changing CF which seems to be the problem. Scrip "3A Retrieve Items from RapidTrax" depends on the previous scrips to change CF I have the "3A Retrieve Items from RapidTrax" outputting a debug log of what the CF are set to at start time and at that time they are all blank but if I open the ticket the fields have values and if I run the scrip using the rt-crontool after viewing the ticket then it will do the work needed. I have set these scrips up using the normal mode and the batch mode and I have used custom actions and custom conditions. If was comparing this to a database it like the commit commands needs to be executed. Is there a timer that I need to set to wait for? Is there a commit command I need to use? 54<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54> 2A Update Custom Fields Emails from Scalert<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54> On Create Update CF for Scalert Blank Enabled [Up] [Down] 83<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83> 2A Update Custom Fields for Big Lots<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83> On Create Update CF for BigLots Blank Enabled [Up] [Down] 16<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16> 2A Update Custom Fields for Emails From Tjx<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16> On Create Update CF for Tjx Blank Enabled [Up] [Down] 38<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38> 2A Update Custom Fields for Family Dollar<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38> On Create Update CF for SmsAssist Blank Enabled [Up] [Down] 91<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91> 2A Update Custom Fields for Gnc<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91> On Create Update CF for GNC Blank Enabled [Up] [Down] 17<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17> 2A Update Custom Fields for Home Depot<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17> On Create Update CF for RusComp Blank Enabled [Up] [Down] 92<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92> 2A Update Custom Fields for Jack In The Box<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92> On Create Update CF for Corrigo Blank Enabled [Up] [Down] 56<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56> 2A Update Custom Fields for Message from Spectrum<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56> On Create Update CF for Spectrum Blank Enabled [Up] [Down] 94<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94> 2A Update Custom Fields for Nhaschools<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94> On Create Update CF for Nhaschools Blank Enabled [Up] [Down] 93<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93> 2A Update Custom Fields for Party City<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93> On Create Update CF for fmpilot2 Blank Enabled [Up] [Down] 29<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29> 2A Update Custom Fields for Ross Dress For Less<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29> On Create Update CF for Ros Blank Enabled [Up] [Down] 14<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14> 2A Update Custom Fields for Starbucks Corporation<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14> On Create Update CF for Starbucks Blank Enabled [Up] [Down] 13<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13> 2A Update Custom Fields for Target Corporation<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13> On Create Update CF for Target Blank Enabled [Up] [Down] 15<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15> 2A Update Custom Fields for Walgreens<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15> On Create Update CF for Cbre Blank Enabled [Up] [Down] 100<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100> 2A Update CF for Service Change<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100> On Create Update CF for Service Change Blank Enabled [Up] [Down] 40<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40> 3B Change Priority<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40> On Create User Defined Blank Enabled [Up] [Down] 35<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35> 4A Assign Ticket on Create CSR.<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35> On Create User Defined Blank Enabled [Up] [Down] 73<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73> 4B Change Queue when Assigned<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73> On Owner Change User Defined Blank Enabled [Up] [Down] 99<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99> 3A Retrieve Items from RapidTrax<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99> On Create Retrive RapidTrax Data Blank Enabled [Up] [Down] Bottom of Form Thanks in advance for the help. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com<mailto:cstep...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care"
-- RT Training - Dallas May 20-21 http://bestpractical.com/training
