When a user replies to RT's email about a ticket, the ticket is updated. But on my installation (RT 4.2), the owner is not notified. How can the owner become quickly aware of such an update? Am I missing a configuration variable or do I need to add or modify a scrip? -- Dave Close -- RT Training - Dallas May 20-21 http://bestpractical.com/training
- [rt-users] Notify ticket owner when updated by email CLOSE Dave
