On Wed, Apr 02, 2014 at 11:23:23PM +0000, Jok Thuau wrote: > Dave wrote, regarding the scrip in RT: > > Well, I don't see one. When I go to the scrips page, here's the list it > > shows, reformatted to fit in this message. (Note that the first ten have no > > description.) > > I went back to look closer at mine after your reply. Turns out I was most > likely wrong. Mine has an ID of 24, which suggest that it was created post > install...
If you'd like to be closer to 'stock' at stock RT 4.2 creates On Correspond Notify Owner and AdminCcs On Correspond Notify Owner and AdminCcs Admin Correspondence in HTML This is covered in the UPGRADING-4.2 docs http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html search for "New installs will notify Ccs and one-time Ccs/Bccs on create and Owners on create and correspond" to find the relevant section. We don't automatically change existing installs because you might already have a standalone Owner notification. > The only tweak I have made is to add this to the global correspondence > template: > <URL: > {$RT::WebBaseURL}/Ticket/Display.html?id={$Ticket->id} > > > This simply adds a link back to our server at the end of the email, which > makes it easy to get there... If you use the Admin Correspondence template rather than Correspondence, you get this link for free (you may or may not want to hack up Correspondence since it sends links out to your Requestors which may confuse them if they don't have RT access). -kevin
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