On Fri, May 09, 2014 at 11:20:57AM -0700, Josh Tackitt wrote: > Is there any possibility of routing emails to an existing ticket by > including the ticket # in the email address? Something like, > "[email protected]" that would treat emails sent to that address the > same as if they included the rt ticket # in the subject.
This is what the "--extension ticket" argument for rt-mailgate is for http://bestpractical.com/docs/rt/latest/rt-mailgate.html#extension-OPTIONAL It's up to your MTA to set the environment variable $EXTENSION when dealing with a +addressed mail, but most do so automagically. People use this both to support [email protected] as well as [email protected], the latter requires more MTA shenanigans than the former. -kevin > Here's the scenario I have in mind: > > -An RT ticket exists. > -We need to provide an email address to a vendor and would like their > emails to automatically be associated with the existing ticket. > -Currently, if we give them "[email protected]" then every time they email us > a new ticket is generated and must be merged. > -However, if we could give them an email address that includes the > ticket number then all their replies would be part of the existing ticket.
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