* Josh Tackitt <[email protected]> > Is there any possibility of routing emails to an existing ticket by > including the ticket # in the email address? Something like, > "[email protected]" that would treat emails sent to that address the same > as if they included the rt ticket # in the subject.
Possibly via a milter or mail-alias-that-calls-procmail-or-suchlike that would make the necessary extraction on the [email protected] To address and then update the Subject or whatnot of the message as necessary before feeding the adjusted message off to RT? -- RT Training - Dallas May 20-21 http://bestpractical.com/training
