On Mon, May 12, 2014 at 11:19:12AM +0000, Martin Petersson wrote: > Hello, > I wonder if there´s a way to set the priority in the mail when sending the > mail to RT? >
It depends on which condition should trigger the priority. If you wan't to set the priority with a keyword in the body, use: RT::Extension::CommandByMail. If you wan't to set the priority in a queue for every emails to this queue, you may use the Priority field's in the queue configuration (see alos: http://requesttracker.wikia.com/wiki/Priority). Else you can write a custom scrip that allows to do anything in this area ;) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:[email protected] - http://www.easter-eggs.com -- RT Training - Dallas May 20-21 http://bestpractical.com/training
