Hello and thank you for your answer. Sorry for my ignorance but how do you mean add this in the mails body: RT::Extension::CommandByMail if i do that i end up with that in the RT case :)
And how do i install that extension? I have succeeded to get RT-crontool run in crontab and escalate the priority so the queue´s are fine but some of our customers need to set the priority directly when they sending the mail for support. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Mail-and-set-prio-tp57344p57351.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
