On Mon, May 12, 2014 at 02:02:17PM +0200, Emmanuel Lacour wrote: > On Mon, May 12, 2014 at 11:19:12AM +0000, Martin Petersson wrote: > > Hello, > > I wonder if there�s a way to set the priority in the mail when sending > > the > > mail to RT?� > > > > > It depends on which condition should trigger the priority. > > If you wan't to set the priority with a keyword in the body, use: > RT::Extension::CommandByMail. > > If you wan't to set the priority in a queue for every emails to this > queue, you may use the Priority field's in the queue configuration (see > alos: http://requesttracker.wikia.com/wiki/Priority). > > Else you can write a custom scrip that allows to do anything in this > area ;)
There's also this extension https://metacpan.org/source/TSIBLEY/RT-Action-SetPriorityFromHeader-0.01/README -kevin
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