I chose RT + RT-Assets by virtue of it's claimed capabilities and external
API's -- I've got to handle HelpDesk tickets, Developer bug tickets, and nearly
50 thousand assets. I'm focusing on Assets to start because they are pretty
crucial to the process.
I've installed RT-Assets 1.0.1 on top of RT 4.2.4 over the latest Ubuntu &
MySQL. I've created and loaded some test data into Users and Groups & Queues
and Categories. I've worked with Group Rights, and played around with it all
for a few days and searched the web a great deal and can find no answer to my
question: How can I deal with Assets without having to know their numbers?
Why in the world am I required to know an Asset's Number in order to
use/link it ? Why are there no searching options that result in linkage ? Why
do I have to find the Asset, write it's number on a sticky note and then go to
another screen where I then enter that number ? I would love to get the
FindAsset portlet into the Ticket/Create.html -- but there seems to be no
option for that in the RT_Config.
I am convinced that I am missing something fundamental here. It could very
well be that a Scrip/Portlet/Extension would solve this problem -- but so far I
have only found a list of Extensions in the RT wiki. I can find no list of
Scrips, or community repo -- and I can't find one for Portlets either.
How can I get the FindAsset portlet into the Ticket/Create window ?
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
