On Sun, May 18, 2014 at 11:47:43PM -0400, Al Joslin wrote: > Why in the world am I required to know an Asset's Number in > order to use/link it ? Why are there no searching options that > result in linkage ? Why do I have to find the Asset, write it's > number on a sticky note and then go to another screen where I > then enter that number ? I would love to get the FindAsset > portlet into the Ticket/Create.html -- but there seems to be no > option for that in the RT_Config.
I believe most people using it are navigating to the Asset and then using Action -> Create linked ticket. I suspect you also want to set AssetQueues http://bestpractical.com/docs/assets/1.01/Assets_Config.html#AssetQueues -kevin
pgpWysDpCpQJF.pgp
Description: PGP signature
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
