Hi, Al. We made some changes to the Create Ticket form, where you can search assets by name or description, filtered by a Status (you have to put which Status to filter in a variable in RT_SiteConfig.pm file) and a Catalog that have to have the same name than the queue. If you want, I can send it to you, but without any warranty, because we need to normalize the development. I can send you the files that you have to replace for a specific RT version. They are only 3 files.
Regards, Gustavo Gustavo Gasparrini | NIXE S.R.L. IT Systems General Manager +54(11)4383-7831 http://www.nixe.com ----- Mensaje original ----- De: "Kevin Falcone" <[email protected]> Para: [email protected] Enviados: Jueves, 22 de Mayo 2014 17:29:50 Asunto: Re: [rt-users] Why are Asset #'s so naked? On Sun, May 18, 2014 at 11:47:43PM -0400, Al Joslin wrote: > Why in the world am I required to know an Asset's Number in > order to use/link it ? Why are there no searching options that > result in linkage ? Why do I have to find the Asset, write it's > number on a sticky note and then go to another screen where I > then enter that number ? I would love to get the FindAsset > portlet into the Ticket/Create.html -- but there seems to be no > option for that in the RT_Config. I believe most people using it are navigating to the Asset and then using Action -> Create linked ticket. I suspect you also want to set AssetQueues http://bestpractical.com/docs/assets/1.01/Assets_Config.html#AssetQueues -kevin -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- RT Training - Boston, September 9-10 http://bestpractical.com/training
