On Mon, May 19, 2014 at 01:40:39PM +0000, Flynn, Peter wrote: > I am setting up a test instance of rt as part of our investigation of a > replacement for our current helpdesk system. > > So far it's up and running nicely on a virtual host under Apache, and > I've been adding some test users and queues. > > I can't find any documentation on how best to set up the email > responder. There are descriptions of the variables in the docs, but > there doesn't seem to be any description of what the receiver email > address is or how/where to configure it. The server has sendmail > configured, but what address would a customer send a query to?
You need to set up some pipe aliases using rt-mailgate: http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN
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