On Fri, Jun 27, 2014 at 08:50:26AM -0700, Zlo wrote: > My RT is 4.2.5 > > What do I need to achieve: > I have some Custom Fields for my Incidents queue > Classification > Current Effect > Projected Effect > Criticality > Incident Rating > > I need Incident Rating to be read-only and I need it to auto-populate its > value depending on values of the other custom fields. > > I've found this article: > http://requesttracker.8502.n7.nabble.com/Howto-Pseudo-read-only-custom-fields-td45103.html > But I it was written for an older version of RT and I can't figure out how > to apply it to my RT, also it would solve only part of the problem
As that thread suggests, just don't give ModifyCustomField to your users for Incident Rating. Write a Scrip to change the value for it based on the submitted values of the other fields. This will require some perl knowledge to do. -kevin
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