It was a "marketing bullet point" that was granted larger significance than it deserved in my tired mind
It's importance may yet be inflated by my users or management, but I think RT's other strengths will win through thanks, al; On Jun 30, 2014, at 2:35 AM, Alex Peters <[email protected]> wrote: > RT doesn't notify two users if they have both entered an editing screen for > the same ticket, as you've discovered. > > I'm not sure that many people generally see this as an issue though. If two > people add commentary to the ticket, both comments are kept. If two people > edit a ticket's fields at the same time, although the edits by the first > person to submit are lost at the top, records of both sets of edits are > permanently saved in the ticket's history. In my eight years using RT across > five different installations, no one has ever raised this as an issue. > > Is this strictly just a "what if" scenario for you, or is it causing > problems? If it's causing problems, I'd love to know exactly how so that I > can avoid those problems in my setups. I also wonder whether in your case, > (company and/or RT) policy changes could help—e.g. "only ticket owners may > modify a ticket's fields." > > > On 28 June 2014 07:02, Al Joslin <[email protected]> wrote: > I was asked by one of my users, what happens if two people are editing a > ticket at the same time ? > > Our current system, that I'm trying to replace, tells users when another user > is editing the same ticket > > I tried editing one ticket with two users at the same time -- I could see no > notice/indication that someone else was modifying that same ticket > > I've searched the web/wiki/docs -- I don't see anything about it > > I can't believe the most used ticketing software in the world can't/doesn't > protect against multiple users editing the same ticket at the same time > > what am I missing ? > > Al; > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
