Am 27.06.2014 23:02, schrieb Al Joslin: > I was asked by one of my users, what happens if two people are editing a > ticket at the same time ? > > Our current system, that I'm trying to replace, tells users when another user > is editing the same ticket > > I tried editing one ticket with two users at the same time -- I could see no > notice/indication that someone else was modifying that same ticket > > I've searched the web/wiki/docs -- I don't see anything about it > > I can't believe the most used ticketing software in the world can't/doesn't > protect against multiple users editing the same ticket at the same time > > what am I missing ? > > Al; >
Have a look on this: https://github.com/bestpractical/rt-extension-ticketlocking Chris -- RT Training - Boston, September 9-10 http://bestpractical.com/training
