So for testing I ran the following
cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action correspond --url
https://xxxxxxx.xx.xxx.edu/rt --debug
Then pasted the following in
Delivered-To: [email protected]
Subject: [xxxxx xx.xxx.edu #1091]
To: [email protected]
From: Xxxx Xxxxxxxx <[email protected]>
Return-Path: <[email protected]>
testing
And this created a new ticket #1111
I thought all this had to do was match what was in the subject brackets
and the ticket number and it would add it. What am I missing here?
On 7/2/2014 4:08 PM, Mark Campbell wrote:
So I have an instance of RT installed, and thing seem to work fine.
Except users with a MAC that are using the Alpine client seem to not
be able to properly reply to a ticket. They can create new tickets
jsut fine, but when attempting to respond to a ticket, every response
creates a new ticket.
Any ideas on why that might happen?
Thanks
Mark
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