So the $rtname is cg.xxx.edu
The subject tag on the queue is configured as the CGTag cg.xxx.edu
Should it simply be the rtname?
On 7/2/2014 11:23 PM, Alex Peters wrote:
In "Subject: [xxxxx xx.xxx.edu <http://xx.xxx.edu> #1091]", does
"xxxxx xx.xxx.edu <http://xx.xxx.edu>" precisely match either of your
$rtname config value or a queue's "Subject Tag" setting? The fact
that there's a space in there suggests that it might not.
On 3 July 2014 13:19, Mark Campbell <[email protected]
<mailto:[email protected]>> wrote:
So for testing I ran the following
cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action correspond
--url https://xxxxxxx.xx.xxx.edu/rt --debug
Then pasted the following in
Delivered-To: [email protected] <mailto:[email protected]>
Subject: [xxxxx xx.xxx.edu <http://xx.xxx.edu> #1091]
To: [email protected] <mailto:[email protected]>
From: Xxxx Xxxxxxxx <[email protected] <mailto:[email protected]>>
Return-Path: <[email protected] <mailto:[email protected]>>
testing
And this created a new ticket #1111
I thought all this had to do was match what was in the subject
brackets and the ticket number and it would add it. What am I
missing here?
On 7/2/2014 4:08 PM, Mark Campbell wrote:
So I have an instance of RT installed, and thing seem to work
fine. Except users with a MAC that are using the Alpine client
seem to not be able to properly reply to a ticket. They can
create new tickets jsut fine, but when attempting to respond
to a ticket, every response creates a new ticket.
Any ideas on why that might happen?
Thanks
Mark
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