In "Subject: [xxxxx xx.xxx.edu #1091]", does "xxxxx xx.xxx.edu" precisely match either of your $rtname config value or a queue's "Subject Tag" setting? The fact that there's a space in there suggests that it might not.
On 3 July 2014 13:19, Mark Campbell <[email protected]> wrote: > > So for testing I ran the following > > > cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action correspond --url > https://xxxxxxx.xx.xxx.edu/rt --debug > > > > > Then pasted the following in > > Delivered-To: [email protected] > Subject: [xxxxx xx.xxx.edu #1091] > To: [email protected] > From: Xxxx Xxxxxxxx <[email protected]> > Return-Path: <[email protected]> > > > testing > > > And this created a new ticket #1111 > > I thought all this had to do was match what was in the subject brackets > and the ticket number and it would add it. What am I missing here? > > > > > > On 7/2/2014 4:08 PM, Mark Campbell wrote: > >> So I have an instance of RT installed, and thing seem to work fine. >> Except users with a MAC that are using the Alpine client seem to not be >> able to properly reply to a ticket. They can create new tickets jsut fine, >> but when attempting to respond to a ticket, every response creates a new >> ticket. >> >> Any ideas on why that might happen? >> >> Thanks >> >> Mark >> >> > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
