hey guys, i have again (probably) silly question. Is there any chance when using RT web interface, when replying the rt-mailgate to attach the username who did the action. Now, when replying to a ticket, via email we receive only the actual information written by user plus link to the ticket. I'm asking this, because some of our managers don't want to handle with RT's web interface, but needs info who actually took action over the ticket
Thanks in advance -- RT Training - Boston, September 9-10 http://bestpractical.com/training
