Thanks Alex - it worked. ps: excuse my previous mail since i mistaken your name
BR On 7/8/2014 2:01 PM, Alex Peters wrote: > A list of useful template snippets can be found on the wiki: > > http://requesttracker.wikia.com/wiki/TemplateSnippets#People > > It seems that you would get the desired information by adding this to > the appropriate templates: > > { $Transaction->CreatorObj->Name } > > In your case, you probably want to add this to the Admin > Correspondence, Admin Comment and Transaction templates. > > > On 8 July 2014 18:02, Yavor Marinov <[email protected] > <mailto:[email protected]>> wrote: > > Thanks for your time Peter. > > Currently in the received mail i need to add the username which > took action over the ticket, nothing more > > > On 7/8/2014 3:26 AM, Alex Peters wrote: >> >> From your description, it seems that the managers are currently >> watching the ticket as AdminCCs. >> >> Can you please give an example of the information that you need >> in the emails that are sent to the managers? >> >> The emails already show the name and email address of the person >> adding correspondence to the ticket. Ticket owner information is >> already emailed when owner change occurs. >> >> On 08/07/2014 1:03 am, "Yavor Marinov" <[email protected] >> <mailto:[email protected]>> wrote: >> >> hey guys, >> >> i have again (probably) silly question. Is there any chance >> when using >> RT web interface, when replying the rt-mailgate to attach the >> username >> who did the action. Now, when replying to a ticket, via email >> we receive >> only the actual information written by user plus link to the >> ticket. I'm >> asking this, because some of our managers don't want to >> handle with RT's >> web interface, but needs info who actually took action over >> the ticket >> >> Thanks in advance >> >> -- >> RT Training - Boston, September 9-10 >> http://bestpractical.com/training >> > >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
