Thanks for your time Peter. Currently in the received mail i need to add the username which took action over the ticket, nothing more
On 7/8/2014 3:26 AM, Alex Peters wrote: > > From your description, it seems that the managers are currently > watching the ticket as AdminCCs. > > Can you please give an example of the information that you need in the > emails that are sent to the managers? > > The emails already show the name and email address of the person > adding correspondence to the ticket. Ticket owner information is > already emailed when owner change occurs. > > On 08/07/2014 1:03 am, "Yavor Marinov" <[email protected] > <mailto:[email protected]>> wrote: > > hey guys, > > i have again (probably) silly question. Is there any chance when using > RT web interface, when replying the rt-mailgate to attach the username > who did the action. Now, when replying to a ticket, via email we > receive > only the actual information written by user plus link to the > ticket. I'm > asking this, because some of our managers don't want to handle > with RT's > web interface, but needs info who actually took action over the ticket > > Thanks in advance > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
