Hello All, i just discovered a strange behaviour while working with MS Outlook. First of all, here's my setup:
RT 4.2.3 Mails are fetched via fetchmail from a specific folder in MS-Outlook. So actually all my correspondence flows through that folder. Everything went well for quite a long time but now i discovered something weird. As soon as the Customer sends an email which has attached email of a past correspondence, RT sends out a copy of those email to the destination, mentioned in the attachment. Here's a example: Owner1 sends mail1 to requestor1 Owner1 changes requestor of the Ticket from requestor1 to requestor2 Owner1 sends mail2 to requestor2 Requestor1 forwarded mail1 to requestor2 Requestor2 answers mail2 attaching mail1 (Outlook ".msg"-File) RT sends a notification to Owner1 RT sends a copy of the answer-mail to reuqestor1 I tried to clarify this as good as possible. Let me know if you need more Information. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Strange-behaviour-with-Outlook-attachments-tp57968.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
