On Fri, Jul 18, 2014 at 12:25:35AM -0700, Adam Siecinski wrote: > Owner1 sends mail1 to requestor1 > Owner1 changes requestor of the Ticket from requestor1 to requestor2 > Owner1 sends mail2 to requestor2 > Requestor1 forwarded mail1 to requestor2 > Requestor2 answers mail2 attaching mail1 (Outlook ".msg"-File) > RT sends a notification to Owner1 > RT sends a copy of the answer-mail to reuqestor1 > I tried to clarify this as good as possible. Let me know if you need more > Information.
You really must provide a sample email that causes this behavior when fed into rt-mailgate. -kevin
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