Am 06.08.2014 um 13:41 schrieb Alex Peters: > What's the numeric ID of the scrip responsible for emailing requestors > when a ticket is resolved, and what is its configuration?
scrip #10 Description: On Resolve Notify Requestors Condition: On Reslove Action: Notify Requestor Template: Resolved Applies to: Global Enabled No "User Defined conditions and results" What I also miss is an option to just close a ticket (e.g. due to inactivtiy) without marking it as resoved. -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: [email protected] HR Coburg: B2242 Geschäftsführer: Matthias Henze -- RT Training - Boston, September 9-10 http://bestpractical.com/training
