On Wed, Aug 06, 2014 at 07:12:07PM +0200, Matthias Henze wrote: > > Thanks! Found the problem. The template was name - for what reason ever > - with my username instead of "Resolved". I renamed it to "Resolved" and > every thing works as expected. Thanks again!
Ok, great. This points to needing a much better error message there. -kevin > Am 06.08.2014 um 19:01 schrieb Kevin Falcone: > > On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote: > >> Am 06.08.2014 um 14:52 schrieb Alex Peters: > >>> Did you follow all of the upgrade steps as documented in the README, > >>> including running "make upgrade-database" or "rt-setup-database"? > >> > >> Well ... I think so ... at least the database is upgraded. > > > > The only real reason that On Resolve Notify Requestors can fail to > > prepare is that the Template fails to parse. > > > > Check that > > a) > > Nobody has a blank Queue Level template called Resolved which would > > disable outgoing mail (common trick on older RTs that have been > > upgraded). > > b) > > The Resolved template exists and is valid (try editing and saving it) > > > > -- > > MHC SoftWare GmbH > Fichtera 17 > 96274 Itzgrund/Germany > > voice: +49-(0)9533-92006-0 > fax: +49-(0)9533-92006-6 > e-mail: [email protected] > > HR Coburg: B2242 > Geschäftsführer: Matthias Henze > > > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training
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