Thanks! Found the problem. The template was name - for what reason ever - with my username instead of "Resolved". I renamed it to "Resolved" and every thing works as expected. Thanks again!
Am 06.08.2014 um 19:01 schrieb Kevin Falcone: > On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote: >> Am 06.08.2014 um 14:52 schrieb Alex Peters: >>> Did you follow all of the upgrade steps as documented in the README, >>> including running "make upgrade-database" or "rt-setup-database"? >> >> Well ... I think so ... at least the database is upgraded. > > The only real reason that On Resolve Notify Requestors can fail to > prepare is that the Template fails to parse. > > Check that > a) > Nobody has a blank Queue Level template called Resolved which would > disable outgoing mail (common trick on older RTs that have been > upgraded). > b) > The Resolved template exists and is valid (try editing and saving it) -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: [email protected] HR Coburg: B2242 Geschäftsführer: Matthias Henze -- RT Training - Boston, September 9-10 http://bestpractical.com/training
