Hello, I use the extension PriorityAsString on a new RT 4.2.6 (still under testing).
The settings in RT_SiteConfig : Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute => 100)); Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute)); Test 1/ When I create a new ticket, the ticket display page shows : Priorité: Standard / Standard This is OK. Fine. Test 2/ When I create a new ticket by sending a mail to a queue, the ticket display page shows : Priorité: unknown / unknown Then, when I click to modify the ticket, both fields are already set to Standard; and when I save, I get confirmation both fields have been changed from unknown to 50. Why these fields show 'unknown' when ticket is created by mail ? By the way, it's the same for InitialPriority, but it is not displayed in the ticket. Thanks a lot for your help, Regards, Elisabeth
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