Hello Alex, No, I didn't set a default initial priority neither a final priority for the queue.
----- Mail original ----- | De: "Alex Peters" <[email protected]> | À: [email protected] | Cc: [email protected] | Envoyé: Vendredi 3 Octobre 2014 02:20:33 | Objet: Re: [rt-users] PriorityAsString : Priority and FinalPriority | show "unknown" | In the queue's settings, have you set a default initial priority of | 50? | On 03/10/2014 2:50 am, < [email protected] > wrote: | | Hello, | | | I use the extension PriorityAsString on a new RT 4.2.6 (still under | | testing). | | | The settings in RT_SiteConfig : | | | Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute => | | 100)); | | | Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute)); | | | Test 1/ When I create a new ticket, the ticket display page shows : | | | Priorité: Standard / Standard | | | This is OK. Fine. | | | Test 2/ When I create a new ticket by sending a mail to a queue, | | the | | ticket display page shows : | | | Priorité: unknown / unknown | | | Then, when I click to modify the ticket, both fields are already | | set | | to Standard; and when I save, I get confirmation both fields have | | been changed from unknown to 50. | | | Why these fields show 'unknown' when ticket is created by mail ? | | | By the way, it's the same for InitialPriority, but it is not | | displayed in the ticket. | | | Thanks a lot for your help, | | | Regards, | | | Elisabeth | | | -- | | | RT Training November 4 & 5 Los Angeles | | | http://bestpractical.com/training |
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