In the queue's settings, have you set a default initial priority of 50? On 03/10/2014 2:50 am, <elif...@free.fr> wrote:
> Hello, > > I use the extension PriorityAsString on a new RT 4.2.6 (still under > testing). > > The settings in RT_SiteConfig : > > Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute => 100)); > Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute)); > > Test 1/ When I create a new ticket, the ticket display page shows : > Priorité: Standard/Standard > > This is OK. Fine. > > Test 2/ When I create a new ticket by sending a mail to a queue, the > ticket display page shows : > Priorité: unknown/unknown > > Then, when I click to modify the ticket, both fields are already set to > Standard; and when I save, I get confirmation both fields have been changed > from unknown to 50. > > Why these fields show 'unknown' when ticket is created by mail ? > By the way, it's the same for InitialPriority, but it is not displayed in > the ticket. > > Thanks a lot for your help, > Regards, > Elisabeth > > -- > RT Training November 4 & 5 Los Angeles > http://bestpractical.com/training > >
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