On Fri, Oct 10, 2014 at 08:39:18AM -0700, wrender wrote: > Does anyone know how to auto resolve tickets after so many days, and email > out a custom template?
https://bestpractical.com/docs/rt/latest/automating_rt.html#Auto-resolve-Aged-Tickets And the reminders doc has examples of sending email https://bestpractical.com/docs/rt/latest/reminders.html Or you could just email on resolve. -kevin
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