Thanks, but I don't think this is what we are looking for. Here is what we are looking for:
- If we manually resolve a ticket, this should send out one email template - If there is an aged ticket, we want it to auto resolve, and then send out a different custom template (I can get the tickets to auto resolve no problem with rt-crontool, but I can't find out how to make it send a custom email template when it auto resolves). I tried to purchase the book, but I can't buy it from Barns and Noble being from Canada. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Auto-Resolve-Aged-Tickets-Custom-Email-Template-tp58601p58885.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
