On Wednesday, October 22, 2014, 3:21:05 PM, wrender wrote: > Thanks, but I don't think this is what we are looking for. Here is what we > are looking for:
> - If we manually resolve a ticket, this should send out one email template > - If there is an aged ticket, we want it to auto resolve, and then send out > a different custom template (I can get the tickets to auto resolve no > problem with rt-crontool, but I can't find out how to make it send a custom > email template when it auto resolves). > I tried to purchase the book, but I can't buy it from Barns and Noble being > from Canada. If you are speaking about the RT Essentials book, you can purchase either paperback or PDF from O'Reilly: http://shop.oreilly.com/product/9780596006686.do It looks like they ship outside the US. -- Duane Hill [email protected] "If at first you don't succeed, so much for sky diving." -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
