I think I eventually found what I want[0]: $ticket->CustomFieldValuesAsString($custom_field_name);
However, on my version of RT this says:
RT::Ticket::CustomFieldValuesAsString Unimplemented in main. (rt-dump.pl line 91)
Any ideas? :-) 0: http://bestpractical.com/docs/rt/3.8/RT/Record.html#CustomFieldValuesAsString-FIELD
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