You can create a dashboad to accomplish this. https://www.bestpractical.com/docs/rt/4.2/dashboards.html https://www.bestpractical.com/docs/rt/4.2/rt-email-dashboards.html -- Later, Darin
On Tue, Apr 7, 2015 at 10:38 AM, fleon <[email protected]> wrote: > Hello, i currently have the following on my crontab to notify me every day at > 2pm of opened or new tickets: > > 0 14 * * * root /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL > --search-arg "Queue = 'apoyo' AND Owner != 'Nobody' AND ( Status = 'open' > OR Status = 'new' ) AND Created < '1 day ago'" --action RT::Action::Notify > --action-arg Owner,AlwaysNotifyActor --template 'Recordatorio' --transaction > first > > My issue is that i get a email for each ticket and i would like something > more advanced, for example receiving just one mail with a list of these > tickets. > > I am thinking the email should have a link to each ticket along with the > ticket description > > Does RT come with something like this built in or would it require some > coding? I don't really know perl but if at least i get some pointers > regarding outputting the list of tickets in just one email maybe i can edit > a template based on existing code. I am seeing > RT::Search::ActiveTicketsInQueue and i don't know if that's relevant, but > don't know if a template can handle complete perl > > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/General-reminder-emails-tp59838.html > Sent from the Request Tracker - User mailing list archive at Nabble.com.
