Thank you, this seems to more or less do what i want. However, if i understand correctly, i must create a saved search for each one of my agents, since i don't see a way to create just one dashboard with opened or new tickets in a queue and the owner='myself' or something like that, so every user subscribed to that dashboard would get the email without needing to create one dashboard for each user.
Also, when consulting the README, i saw that there is a tool to send email digests. I will also try that option -- View this message in context: http://requesttracker.8502.n7.nabble.com/General-reminder-emails-tp59838p59840.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
