Hi Johan
I dont know how to do this but I would be interested also however I think you would want to have a specific STATUS e.g. Awaiting Closure for this otherwise you may get tickets closed when you were in a correspondence trail with a customer. Sally Sally Ainsley | Lifecycle Software | From: rt-users [mailto:[email protected]] On Behalf Of Johan Sundström Sent: 23 April 2015 12:35 To: [email protected] Subject: [rt-users] Script for AutoResolving after X days? Hi! I would like to be able to auto-resolve tickets i have replyied to if i dont get a response from the user in X days. Anyone know of a script to make this happen? I looked on the contributions-page but could not find anything suitable.. Best Wishes Johan Sundström / IT-Ansvarig 090-163951 Västerbottens museum www.vbm.se <http://www.vbm.se>
