True.. If i could set a status when I'm done, and "maybe" the user is going to respond, but not sure, that would be best.
Possible scenario now is: 1: I receive ticket. 2: I fix the problem 3: notify user 4: I resolve ticket 5: User reply, "Thanks!" 6: Ticket re-opens. 7: I have to resolve it again.. So, some kind of auto-resolve after X days if status it set to X would definitely be nice! /J Johan Sundström / IT-Ansvarig 090-163951 Västerbottens museum www.vbm.se Från: Sally Ainsley <[email protected]<mailto:[email protected]>> Datum: torsdag den 23 april 2015 v.17 13:56 Till: Johan Sundström <[email protected]<mailto:[email protected]>>, "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Ämne: RE: [rt-users] Script for AutoResolving after X days? Hi Johan I don't know how to do this but I would be interested also - however I think you would want to have a specific 'STATUS' e.g. Awaiting Closure for this otherwise you may get tickets closed when you were in a correspondence trail with a customer. Sally Sally Ainsley | Lifecycle Software | From: rt-users [mailto:[email protected]] On Behalf Of Johan Sundström Sent: 23 April 2015 12:35 To: [email protected]<mailto:[email protected]> Subject: [rt-users] Script for AutoResolving after X days? Hi! I would like to be able to auto-resolve tickets i have replyied to if i dont get a response from the user in X days. Anyone know of a script to make this happen? I looked on the contributions-page but could not find anything suitable.. Best Wishes Johan Sundström / IT-Ansvarig 090-163951 Västerbottens museum www.vbm.se<http://www.vbm.se>
