Hi Chris, Thanks for the pointer; I will update the scrip accordingly.
Thanks, Jon ----------------------------------------------------- Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website: www.queenmargarets.com -----Original Message----- From: Christian Loos [mailto:cl...@netcologne.de] Sent: 22 May 2015 13:38 To: Jon Witts Subject: Re: Help with Scrip for child / dependent tickets Hi, > next unless( $l->BaseObj->Status =~ > /^(?:new|open|stalled|pending|planning|holiday)$/ ); Actually this line uses a hard coded list of statuses. Once you change the lifecycle for a queue, this maybe won't work any more. So it is better to use the IsInactiveStatus or IsActiveStatus methods on a queue object, which respects lifecycle changes. Chris
