Greetings, I have installed RT and have successfully created the users and queues I need to begin managing requests. Emails addressed to [email protected]<mailto:[email protected]> create a ticket and the autoreply generates exactly as expected.
For consistency on the user side (and a management edict), I've been told that I have to maintain my existing support email addresses. So, I must redirect messages send to [email protected]<mailto:[email protected]> to [email protected]<mailto:[email protected]> . I will have to do this for at least three queues. I have done this with an Exchange inbox redirect rule. When I do this, tickets create, but the autoresponse doesn't fire. Does anyone have any insight as to how I can correct this? I used and maintained RT at another organization, but they had a Virtual Post Office that handled the redirection and delivery. I do not have such a setup available to me here. Thank you for your input!
