Thanks for your insight. I've looked at the headers from one of the messages and I cannot find anything related to bulk preference (literally, a string search cannot find "bulk" anywhere in the headers), but I do have a line "RT-Squelch-Replies-To" which is populated with the sender's address.
I've so far been unable to find anywhere I can disable this. Further suggestions? From: rt-users [mailto:[email protected]] On Behalf Of Joop Sent: Tuesday, July 28, 2015 2:44 PM To: [email protected] Subject: Re: [rt-users] Creating Tickets in RT with a redirected email On 28-7-2015 15:34, Jeff Smith wrote: Greetings, I have installed RT and have successfully created the users and queues I need to begin managing requests. Emails addressed to [email protected]<mailto:[email protected]> create a ticket and the autoreply generates exactly as expected. For consistency on the user side (and a management edict), I've been told that I have to maintain my existing support email addresses. So, I must redirect messages send to [email protected]<mailto:[email protected]> to [email protected]<mailto:[email protected]> . I will have to do this for at least three queues. I have done this with an Exchange inbox redirect rule. When I do this, tickets create, but the autoresponse doesn't fire. Look at the headers of the redirected email. I suspect that bulk preference is set and RT doesn't autoreply to such emails. Joop
