I did grep that config setting in RT_Config.pm and changed it to unprivileged with no result. It did not appear in RT_SiteConfig.pm at all.
Headers captured at the RT level are below. Unfortunately it doesn't appear that Exchange writes a sent item on redirected messages and I haven't yet been able to find it in the Office365 Exchange management portal either. X-MS-Exchange-Crosstenant-Fromentityheader: Hosted X-MS-Exchange-Crosstenant-Fromentityheader: Hosted MIME-Version: 1.0 X-MS-Exchange-Parent-Message-ID: <bn4pr11mb094521c3baad82602829338ad2...@bn4pr11mb0945.namprd11.prod.outlook.com> Content-Type: multipart/related; boundary="_004_613ca39631a2450d834ccfd0a1d0b7dbBLUPR11MB0083namprd11pr_"; type="multipart/alternative" X-MS-Exchange-Transport-Endtoendlatency: 00:00:02.2154948 X-Exchange-Antispam-Report-Test: UriScan:(108003899814671);UriScan:(108003899814671); Authentication-Results: hoosiercancer.org; dkim=none (message not signed) header.d=none; Received: from na01-bn1-obe.outbound.protection.outlook.com (mail-bn1bon0077.outbound.protection.outlook.com [157.56.111.77]) by rt.hcrn.hoosiercancer.org (Postfix) with ESMTP id 50F8B80396 for <[email protected]>; Tue, 28 Jul 2015 08:49:48 -0400 (EDT) Received: from BLUPR11MB0083.namprd11.prod.outlook.com (10.160.37.20) by BLUPR11MB0082.namprd11.prod.outlook.com (10.160.37.19) with Microsoft SMTP Server (TLS) id 15.1.225.19; Tue, 28 Jul 2015 12:49:47 +0000 Received: from BLUPR11MB0083.namprd11.prod.outlook.com ([127.0.0.1]) by BLUPR11MB0083.namprd11.prod.outlook.com ([10.160.37.20]) with Microsoft SMTP Server id 15.01.0225.018; Tue, 28 Jul 2015 12:49:46 +0000 Delivered-To: [email protected] Subject: Test ticket 0847 Thread-Index: AdDJM6IG3diL5wq8SWqD03TgSgnalg== Date: Tue, 28 Jul 2015 12:49:44 +0000 X-Originatororg: myhostedmaildomain.blah X-MS-Exchange-Crosstenant-ID: 7339cc1b-025e-4d51-bde7-1fa620901b4d X-MS-Exchange-Crosstenant-ID: 7339cc1b-025e-4d51-bde7-1fa620901b4d X-Microsoft-Exchange-Diagnostics-Untrusted: 1;DM2PR11MB0089;23:2F4CAPMDkYchYvGtZHqZ+i36MXpYRQp87riCUgq50gUFkaGJN0jZfjbjMlxrkwInZDnnHdl/L9rXJ0lmjfliKcn2ksBmDFdtVRoOWOZYufyWjxfgZLd2iWDicucUtMplmbzzT8TgAozsIxnzsP5OmdpbrzT9Gm+/bPARsk3R3yh0bNFWG6oRoWWrY5Z1jMTErFHgQPFQZEBgSPjIbFu+gS7SpiQfiiZIfyRayoX4SFhblLAjMB9rZTCJZAQrHDy/;5:Hwb8QMGk597nYwz3sKsKL+Fi8hO4oaZphESS86Rwbo6llfaj6BiPc75c91DCTJcNhzEfwoBlBqqc4XZeiGGTzICW9k5m0XA3EQ3y2P8oOxSGnB5DNPrr1uz2Wyg+w7LoBVk1tOvpF3fyjGVuAdQTzA==;24:oEdwayxinVTjzuDCWVUNrZ5sjb8u1PjfijYk2KS9eyMXm+HFzRnIFaU8q/Gmloi8C2lYtAdExITHhKCwK7Btcno92t9YQd2hljQRsSv8bBc=;20:/BDFa27uqdsepSdFM+mAboO/dEMGbv11kB7382KPKxdwN/xns5NVPUvB0JhdWASr9HHqnKL7xdiZ1eCydb7pMA== To: "HCRN Technology Services" <[email protected]> X-Exchange-Antispam-Report-Cfa-Test: BCL:0;PCL:0;RULEID:(601004)(3002001);SRVR:DM2PR11MB0089;BCL:0;PCL:0;RULEID:;SRVR:DM2PR11MB0089;BCL:0;PCL:0;RULEID:(601004)(5005006)(3002001);SRVR:BLUPR11MB0082;BCL:0;PCL:0;RULEID:;SRVR:BLUPR11MB0082; X-Microsoft-Antispam: UriScan:;BCL:0;PCL:0;RULEID:;SRVR:DM2PR11MB0089;UriScan:;BCL:0;PCL:0;RULEID:;SRVR:BLUPR11MB0082; >From [email protected] Tue Jul 28 08: 49:48 2015 X-Forefront-Antispam-Report: SFV:SKI;SFS:;DIR:INB;SFP:;SCL:-1;SRVR:DM2PR11MB0089;H:BN4PR11MB0945.namprd11.prod.outlook.com;FPR:;SPF:None;LANG:;SFV:NSPM;SFS:(10009020)(40124003)(450100001)(3110400002)(24736003)(15975445007)(77096005)(229853001)(76576001)(18206015028)(62966003)(189998001)(5002640100001)(99936001)(92566002)(77156002)(102836002)(40100003)(50986999)(122556002)(110136002)(6380100001)(54356999)(5001960100002)(107886002)(19580395003)(19580405001)(74316001)(5003600100002)(99286002)(108616004)(33646002)(4001450100002)(19627595001)(87936001)(19300405004)(89836001)(19617315012)(46102003)(17760045003)(2656002)(16236675004)(19625215002)(66066001)(7099028);DIR:OUT;SFP:1101;SCL:1;SRVR:BLUPR11MB0082;H:BLUPR11MB0083.namprd11.prod.outlook.com;FPR:;SPF:None;MLV:sfv;LANG:; X-Microsoft-Exchange-Diagnostics: 1;BLUPR11MB0082;5:ycs5weIPJHxc9XxlI/ta+94Z7fdKXcTowiTKfeq47EI8J+jgMx7ix9QDAaMYklSmLXGXD0+KYQPWtIpB2pFyWwvGHIyMXy0WqZ0dtiNNudO4B4LYaNC79CmuQBWpY8HA7LTlizZbBnQ0kzmNlbCPWg==;24:eEYNMzflO+U2Hte/cu7Sx25NEEbNFdXFDWhObQ/uIZJVyKoqJO+Po1Xz8Mat/CobQKVkh2PL+l7DDKRgDQtjK9veh8iIuTV1dyEdLg4LLEM=;20:/ZQKp9vLHlpf4+nUkEMJZeD6P08tNtvF2Rq3hIqj0iQAlPuWZEny0c844Z+5USTm0SATus6YPyxkyKGw3mCsFg== Auto-Submitted: auto-generated Content-Language: en-US Message-ID: <613ca39631a2450d834ccfd0a1d0b...@blupr11mb0083.namprd11.prod.outlook.com> X-MS-Exchange-Generated-Message-Source: Mailbox Rules Agent X-Microsoft-Antispam-PRVS: <blupr11mb008287f44a1d82c28540f295de...@blupr11mb0082.namprd11.prod.outlook.com> X-MS-Tnef-Correlator: Resent-From: [email protected] Return-Path: < [email protected] > X-Original-To: [email protected] X-MS-Exchange-Crosstenant-Originalarrivaltime: 28 Jul 2015 12:49:44.3479 (UTC) X-MS-Exchange-Crosstenant-Originalarrivaltime: 28 Jul 2015 12:49:46.6694 (UTC) X-Forefront-PRVS: 06515DA04B X-MS-Exchange-Inbox-Rules-Loop: [email protected] X-MS-Has-Attach: yes Thread-Topic: Test ticket 0847 X-Originating-Ip: [12.175.233.34] Accept-Language: en-US From: "Jeff Smith" <[email protected]> X-MS-Exchange-Transport-Crosstenantheadersstamped: DM2PR11MB0089 X-MS-Exchange-Transport-Crosstenantheadersstamped: BLUPR11MB0082 RT-Squelch-Replies-To: [email protected] RT-DetectedAutoGenerated: true X-RT-Interface: Email Content-Length: 0 Content-Type: multipart/alternative; boundary="_000_613ca39631a2450d834ccfd0a1d0b7dbBLUPR11MB0083namprd11pr_" Content-Length: 0 content-type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable X-RT-Original-Encoding: iso-8859-1 Content-Length: 720 From: rt-users [mailto:[email protected]] On Behalf Of Joop Sent: Wednesday, July 29, 2015 5:04 PM To: [email protected] Subject: Re: [rt-users] Creating Tickets in RT with a redirected email On 29-7-2015 1:12, Jeff Smith wrote: Thanks for your insight. I've looked at the headers from one of the messages and I cannot find anything related to bulk preference (literally, a string search cannot find "bulk" anywhere in the headers), but I do have a line "RT-Squelch-Replies-To" which is populated with the sender's address. I've so far been unable to find anywhere I can disable this. Further suggestions? Searching through the source of rt-4.2.5 I had lying around I came across RedistributeAutoGeneratedMessages. What is this config parameter set to in RT_Config.pm and more importantly RT_SiteConfig.pm? Its indicating that it shouldn't redistribute messages to unprivilged users. What might be helpful too is headers captured at the Exchange level and again at the RT level. Maybe somebody will spot the problem. Joop
