On Tue, Aug 25, 2015 at 1:43 PM, Ditri, Chris <cdi...@experi-metal.com> wrote: > Hi Matt, > > There is absolutely nothing in ObjectScrips, and everything is set to NULL in > Scrips (in the database). > > Are you implying that I need to make custom scrips to send routine emails > regarding tickets? > Something is different then... I definitely didn't have to do that before... > must be new between 4.0.7 and 4.2.8 (4.0.7 shipped with Wheezy, and 4.2.8 > with Jessie). Was it normal to lose that functionality in the upgrade?
Certainly not normal. You do need to run some upgrade commands (DB scripts) when upgrading though. The (upstream) upgrade will normally prompt you for what version of RT you are upgrading from and which one you are upgrading to. Do you remember seeing that? For the RT 3.8 Debian package, there was a directory, /etc/request-tracker3.8/etc/upgrade. Do you have something similar for RT 4(.2) ? 3.8 was the last time I used the deb package for RT, and I don't remember what the upgrades were like - I'd imagine it also varies depending on if you use db-config or not. We use Debian for the OS, but use upstream tarballs for the RT installation. There is a make target that handles applying the DB upgrade scripts. Cheers, -m