On 10/20/15 6:45 AM, Kobus Bensch wrote:
I have now tried every setting possible. How do I give a group permissions to see all the tickets in a particular queue, even if the ticket owner has been changed to a person not in that group?
Theres no way to say "If a user is an owner of a ticket in the given queue, let them see all other tickets in the queue" if I'm reading your description correctly.
If you want all privileged users to be able to see tickets in the queue, grant the relevant rights to the SYSTEM group Privileged under the queue's group rights (Admin -> Queues -> Click Queue Name -> Group Rights) (/Admin/Queues/GroupRights.html?id=XXX).
If you want owners of tickets to see the tickets they own in the queue but not other tickets (which I think is a little different than what you describe above), then grant the relevant rights to the Owner role in the queue's group rights.