Le 15/04/2016 04:11, Steven H a écrit : > I installed rt4.4.0 > > When I configure queue, there is no place to input due dates. Instead there > are fields "Starts" and "Due" which can be fill in a date such as > "2016-04-15 00:00:00". I did a test creating a ticket, the due date is what > I set in that fields. > > What I need is setting duedate such as 3 days after tickets created. > > I also use SLA. It can set a duetime in RT_Siteconif.pm for all queues, But > I need set different duedates for different queues. > >
look at "QueueDefault" here https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA, it's what you need. though this information is missing from https://docs.bestpractical.com/rt/4.4.0/customizing/sla.html. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
