Emmanuel Lacour wrote > Le 15/04/2016 04:11, Steven H a écrit : >> I installed rt4.4.0 >> >> When I configure queue, there is no place to input due dates. Instead >> there >> are fields "Starts" and "Due" which can be fill in a date such as >> "2016-04-15 00:00:00". I did a test creating a ticket, the due date is >> what >> I set in that fields. >> >> What I need is setting duedate such as 3 days after tickets created. >> >> I also use SLA. It can set a duetime in RT_Siteconif.pm for all queues, >> But >> I need set different duedates for different queues. >> >> > > > look at "QueueDefault" here > https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA, it's what > you need. > > though this information is missing from > https://docs.bestpractical.com/rt/4.4.0/customizing/sla.html. > > > -- > Easter-eggs Spécialiste GNU/Linux > 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité > Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 > mailto:
> elacour@ > - http://www.easter-eggs.com > --------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 Emmanuel Lacour wrote > Le 15/04/2016 04:11, Steven H a écrit : >> I installed rt4.4.0 >> >> When I configure queue, there is no place to input due dates. Instead >> there >> are fields "Starts" and "Due" which can be fill in a date such as >> "2016-04-15 00:00:00". I did a test creating a ticket, the due date is >> what >> I set in that fields. >> >> What I need is setting duedate such as 3 days after tickets created. >> >> I also use SLA. It can set a duetime in RT_Siteconif.pm for all queues, >> But >> I need set different duedates for different queues. >> >> > > > look at "QueueDefault" here > https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA, it's what > you need. > > though this information is missing from > https://docs.bestpractical.com/rt/4.4.0/customizing/sla.html. > > > -- > Easter-eggs Spécialiste GNU/Linux > 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité > Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 > mailto:elac...@easter-eggs.com - http://www.easter-eggs.com > --------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 Quoted from: http://requesttracker.8502.n7.nabble.com/Due-dates-tp61729p61730.html Thanks, it works https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA . -- View this message in context: http://requesttracker.8502.n7.nabble.com/Due-dates-tp61729p61738.html Sent from the Request Tracker - User mailing list archive at Nabble.com. --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
