On Thu, 25 Aug 2016 20:49:48 -0700 Omen Wild <[email protected]> wrote: > I activated the full text indexing under Ubuntu 16.04 (request-tracker4 > 4.2.12-5) and (mysql-server 5.7.13-0ubuntu0.16.04.2). Both the initial > indexing and subsequent calls to rt-fulltext-indexer have the same error: > > ----- Begin quote ----- > [3159] [Fri Aug 26 03:03:08 2016] [warning]: DBD::mysql::st execute failed: > MySQL server has gone away
That error is almost always that RT tried to do an insert or update of data larger that the MySQL server's max_allowed_packet. Try increasing that setting, restarting MySQL, and indexing again. - Alex --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
