> On Oct 12, 2016, at 21:37, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > > On Wed, Oct 12, 2016 at 3:53 PM, Alex Hall <ah...@autodist.com> wrote: >> Callbacks I get now, at least I'm pretty sure I do. I've been reading the >> docs for RT objects, and if I can use any of the properties and methods I've >> found, I can see how plugins are so powerful. >> >> My sticking point now is modifying what's already there. I can remove items >> from a menu with deleteKey, but I haven't found a way to remove items from >> other areas of RT and replace them with my own. > > You would use local versions of the Mason components. RT doesn't (at > this point) have that modular or dynamic of an architecture.
I hoped you weren't going to say that. :) I was looking earlier, to find where exactly the download/with headers links and other extras get assembled and inserted. I couldn't find any of it anywhere. I found ShowHistory and ShowTransaction, but I couldn't find where the text of replies and other transactions gets turned into what you see on the web UI. I must have missed something obvious, but I can't see what. > > It'd be great to have flexibility for users to see what they want in > the layout - it'd probably be a big-ish undertaking to implement it. > > My ultimate goal, as I've >> said, is to redo the ticket history section on ticket summary and history >> pages, to make it easier to read and follow. I have an idea of how I'd make >> the display I want to see, but how do I also get rid of the default one? > > From: > > https://docs.bestpractical.com/rt/4.4.1/writing_portlets.html > > "Copy /opt/rt4/html/share/SelfService/index.html to > /opt/rt4/local/html/SelfService/index.html" > > So if you wanted un-callback-able modifications made to your RT, then > you'd copy, for instance: > > /opt/rt4/html/share/Ticket/Display.html > > to > > /opt/rt4/html/local/Ticket/Display.html > > and then hack on the latter. > > -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
