On Wed, Oct 12, 2016 at 8:44 PM, Alex Hall <ah...@autodist.com> wrote: > >> You would use local versions of the Mason components. RT doesn't (at >> this point) have that modular or dynamic of an architecture. > > I hoped you weren't going to say that. :) I was looking earlier, to find > where exactly the download/with headers links and other extras get assembled > and inserted. I couldn't find any of it anywhere. I found ShowHistory and > ShowTransaction, but I couldn't find where the text of replies and other > transactions gets turned into what you see on the web UI. I must have missed > something obvious, but I can't see what.
You could always get (by paying) BPS to make the modifications to upstream - then you'd get something that is supported for the future and the community would benefit by getting new functionality. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017