Hi, At either the queue level or globally, you need to give the “Everyone” group the “CreateTicket” permission. Then un-known e-mail addresses will be able to create new tickets and will get set up as new un-privileged users automatically.
-- Christopher Manly Coordinator, Library Systems Cornell University Library Information Technologies c...@cornell.edu 607-255-3344 On 10/17/16, 7:19 PM, "rt-users on behalf of Rune Henssel" <rt-users-boun...@lists.bestpractical.com on behalf of rune...@henssel.dk> wrote: Hi List I am trying to setup RT 4.4.1 so that tickets can be created via an email handled by rt-mailgate. So fare I can only get RT to create a ticket if the sender is already created as a user in RT. If I try to create a ticket from an, to RT unknown email address, I get a message back saying: "You do not have permission to communicate with RT". The RT installation is running with $ExternalAuth = 1 and $ExternalSettings set to use Pg_Auth to authenticate the users from a Postgresql. @MailPlugins is not set, so it must be using the default values. Any help in figuring out why RT won't allow ticket creation via email will be greatly appreciated. Yours Rune Henssel --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017