On 18-10-2016 18:29, Rune Henssel wrote: > On 18-10-2016 12:41, Chris Manly wrote: >> Hi, >> >> At either the queue level or globally, you need to give the “Everyone” group >> the “CreateTicket” permission. Then un-known e-mail addresses > will be able to create new tickets and will get set up as new un-privileged > users automatically. >> > > That unfortunately didn't work,I still get the "You do not have permission to > communicate with RT" message.
I found the error, it was an overzealous 'attr_match_list' in the external authentication settings, once it was changed everything worked. Yours Rune Henssel --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017